Refund Policy

Last Updated: February 15, 2026

This Refund Policy describes the terms under which Optimal Intellect, Inc. (“Company,” “we,” “us,” or “our”) provides refunds for the Moreau software and related services (the “Service”). This policy applies to all paid subscriptions and purchases.

1. SUBSCRIPTION AND BILLING

Paid subscriptions to the Service are billed on a recurring basis (monthly or annually) according to the plan you select. You authorize us to charge your designated payment method at the beginning of each billing period. All fees are quoted in U.S. dollars unless otherwise specified.

2. REFUND ELIGIBILITY

We want you to be satisfied with the Service. You may be eligible for a refund under the following circumstances:

• Within 14 days of initial purchase: If you are not satisfied with the Service, you may request a full refund within 14 days of your first payment. This applies to new subscriptions only.
• Service outage or defect: If the Service experiences a material outage or defect that prevents you from using it for an extended period, you may be eligible for a prorated refund or service credit.
• Billing errors: If you were charged in error (e.g., duplicate charges, incorrect amounts), we will promptly issue a full refund for the erroneous charge.

3. NON-REFUNDABLE ITEMS

The following are generally not eligible for refunds:

• Subscription fees after the 14-day initial purchase window, unless due to a service defect or billing error;
• Partial months or unused portions of a billing period after voluntary cancellation;
• Custom development, consulting, or professional services that have been delivered;
• Fees for services used in violation of our Terms of Service.

4. HOW TO REQUEST A REFUND

To request a refund, please contact our support team at support@optimalintellect.com with the following information:

• Your account email address;
• The date and amount of the charge;
• The reason for your refund request.

We will review your request and respond within 5 business days. Approved refunds are typically processed within 5–10 business days and will be returned to the original payment method.

5. CANCELLATION

You may cancel your subscription at any time. Upon cancellation, your access to paid features will continue through the end of your current billing period. No further charges will be made after cancellation, but fees already paid for the current period are non-refundable (subject to the eligibility criteria above).

6. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

CONTACT

If you have questions about this Refund Policy or need to request a refund, please contact us at support@optimalintellect.com.